Frequently Asked Questions

What Shipping Methods Are Available?

Nilandi Marketplaces gives you multiple shipping options from Fulfillment by Nilandi (FBN) to other general couriers such as POST are available. Furthermore the item sellers may ship items with other registered courier services in town.

Do You Ship Internationally?

Yes. We shipping all across the world. Note that standard shipping charges apply when shipping outside Zambia.

How Long Will It Take To Get My Package?

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What Payment Methods Are Accepted?

We accept multiple payment methods including Airtel Money, MTN Money, Visa and Cash on Delivery. Please note that Nilandi Marketplace does not store your card details. All payments are made via a secure payment gateway guarantying you a cyber secure encrypted payment process which makes Nilandi 100% safe platform for online payments.

Is Buying On-Line Safe?

Buying on Nilandi is safe and secured. The site uses a secure socket layer that encrypts all data and information entered on the website. All payments are made via a secure payment gateway guarantying you a cyber secure encrypted payment process which makes Nilandi a 100% safe platform for online payments.

How do I place an Order?

To place an order click on the item you wish to buy, click on add to cart or simply click on buy now to proceed to check out. Select your payment method and complete your payment. After making payment you will receive a notification with your order details.

How Can I Cancel Or Change My Order?

You can cancel or change your order by login in your account and navigate to customer profile. Click on orders then view order and cancel order. Please note that digital products may not be cancelled once the payment is processed and download link accessed.

Do I need an account to place an order?

You do not need an account to press an order as you can make a purchase as a guest customer. However note that the shipping address must be specified for the delivery of the item.

How Do I Track My Order?

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How Can I Return a Product?

You can return a product by navigating to your customer profile and click on the order return request. There you can select the appropriate action you wish to take. Please note that terms and conditions apply on order returns. Read the refund policy here http://nilandi.com/refund-policy. 

Can i download an invoice for my Orders?

Yes you can download an invoice for every purchase you make. PDF Invoice is added to your client profile under orders which you can click to download. The payment status is also shown on the invoice.